{"id":14901,"date":"2026-10-02T15:01:05","date_gmt":"2026-10-02T14:01:05","guid":{"rendered":"https:\/\/wp-internal.promallshop.com\/?p=14901"},"modified":"2026-10-02T15:16:10","modified_gmt":"2026-10-02T14:16:10","slug":"headset-buying-guide-how-to-choose-the-right-headset-for-your-business","status":"publish","type":"post","link":"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/","title":{"rendered":"Headset Buying Guide: How to Choose the Right Headset for Your Business"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14901\" class=\"elementor elementor-14901\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ae89a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e1ae89a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-965d02a elementor-widget elementor-widget-text-editor\" data-id=\"965d02a\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"intro\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f2aa1a;color:#f2aa1a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f2aa1a;color:#f2aa1a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Introduction\" >Introduction<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Table_of_Contents\" >Table of Contents<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#What_Is_a_Business_Headset\" >What Is a Business Headset?<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Quick_answer\" >Quick answer<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Start_With_the_Employees_Work_Environment\" >Start With the Employee&#8217;s Work Environment<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#For_call_centres_and_BPOs\" >For call centres and BPOs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#For_office_employees\" >For office employees<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#For_remote_workers\" >For remote workers<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Choose_Between_Wired_and_Wireless\" >Choose Between Wired and Wireless<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#When_should_a_business_choose_wired\" >When should a business choose wired?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#When_should_a_business_choose_wireless\" >When should a business choose wireless?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Understand_Noise_Cancellation_Before_You_Buy\" >Understand Noise Cancellation Before You Buy<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#ANC_vs_noise-cancelling_microphone\" >ANC vs noise-cancelling microphone<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#What_should_call_centres_look_for\" >What should call centres look for?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Check_Microphone_Quality_and_Call_Clarity\" >Check Microphone Quality and Call Clarity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#A_simple_test\" >A simple test<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Consider_Compatibility_With_Your_Business_Systems\" >Consider Compatibility With Your Business Systems<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#USB_Bluetooth_DECT_or_desk-phone_connection\" >USB, Bluetooth, DECT or desk-phone connection?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Do_Not_Ignore_Comfort\" >Do Not Ignore Comfort<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Think_About_Durability_and_Total_Cost_of_Ownership\" >Think About Durability and Total Cost of Ownership<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Consider_these_costs\" >Consider these costs<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Choose_Features_According_to_Job_Role\" >Choose Features According to Job Role<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Logitech_VT_or_Dell\" >Logitech, VT or Dell?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#How_Much_Should_a_Business_Spend_on_Headsets\" >How Much Should a Business Spend on Headsets?<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Entry-level\" >Entry-level<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Mid-range\" >Mid-range<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Businesspremium\" >Business\/premium<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Follow_a_Practical_Headset_Selection_Process\" >Follow a Practical Headset Selection Process<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Identify_the_users\" >Identify the users<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Identify_their_devices\" >Identify their devices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Assess_the_environment\" >Assess the environment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Define_must-have_features\" >Define must-have features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Shortlist_three_to_five_models\" >Shortlist three to five models<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Test_them\" >Test them<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Calculate_total_cost\" >Calculate total cost<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Standardise_where_practical\" >Standardise where practical<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Common_Business_Headset_Buying_Mistakes\" >Common Business Headset Buying Mistakes<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Buying_purely_on_price\" >Buying purely on price<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Buying_purely_on_brand\" >Buying purely on brand<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Confusing_ANC_with_microphone_noise_cancellation\" >Confusing ANC with microphone noise cancellation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Ignoring_compatibility\" >Ignoring compatibility<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Giving_everyone_the_same_model\" >Giving everyone the same model<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Ignoring_comfort\" >Ignoring comfort<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Forgetting_wireless_charging_routines\" >Forgetting wireless charging routines<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Skipping_real-world_testing\" >Skipping real-world testing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Best_Practices_for_Business_Headset_Procurement\" >Best Practices for Business Headset Procurement<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Key_takeaways\" >Key takeaways:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#Conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-49\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#FAQs\" >FAQs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-50\" href=\"https:\/\/www.promallshop.com\/blog\/2026\/10\/02\/headset-buying-guide-how-to-choose-the-right-headset-for-your-business\/#i\" >\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h2><\/blockquote><p><span style=\"font-weight: 400;\">Choosing a headset for a business is more complicated than picking the model with the highest price or the most features. A call centre agent, an executive attending occasional Teams meetings and a remote employee working eight hours a day can have very different requirements.<\/span><\/p><p><span style=\"font-weight: 400;\">The right headset should make communication easier without creating new problems around compatibility, comfort, maintenance or cost. Therefore, IT and procurement teams should evaluate the headset according to how employees actually work.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22cfe43 elementor-widget elementor-widget-spacer\" data-id=\"22cfe43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bceaae1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"bceaae1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27b8fc6 elementor-widget elementor-widget-text-editor\" data-id=\"27b8fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Table_of_Contents\"><\/span>Table of Contents<span class=\"ez-toc-section-end\"><\/span><\/h3><ol><li><a href=\"#intro\">Introduction<\/a><\/li><li><p><a href=\"#whatis\">What Is a Business Headset?<\/a><\/p><\/li><li><p><a href=\"#start\">Start With the Employee&#8217;s Work Environment<\/a><\/p><\/li><li><p><a href=\"#choose\">Choose Between Wired and Wireless<\/a><\/p><\/li><li><p><a href=\"#understand\">Understand Noise Cancellation Before You Buy<\/a><\/p><\/li><li><p><a href=\"#check\">Check Microphone Quality and Call Clarity<\/a><\/p><\/li><li><p><a href=\"#consider\">Consider Compatibility With Your Business Systems<\/a><\/p><\/li><li><p><a href=\"#donot\">Do Not Ignore Comfort<\/a><\/p><\/li><li><p><a href=\"#think\">Think About Durability and Total Cost of Ownership<\/a><\/p><\/li><li><p><a href=\"#features\">Choose Features According to Job Role<\/a><\/p><\/li><li><p><a href=\"#howmuch\">How Much Should a Business Spend on Headsets?<\/a><\/p><\/li><li><p><a href=\"#follow\">Follow a Practical Headset Selection Process<\/a><\/p><\/li><li><p><a href=\"#common\">Common Business Headset Buying Mistakes<\/a><\/p><\/li><li><p><a href=\"#practices\">Best Practices for Business Headset Procurement<\/a><\/p><\/li><li><p><a href=\"#conc\">Conclusion<\/a><\/p><\/li><li><p><a href=\"#faqs\">FAQs<\/a><\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7c04a elementor-widget elementor-widget-spacer\" data-id=\"ba7c04a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e1b7a6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3e1b7a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-660a389 elementor-widget elementor-widget-text-editor\" data-id=\"660a389\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"whatis\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"What_Is_a_Business_Headset\"><\/span><b>What Is a Business Headset?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">A business headset is an audio device designed for professional communication through computers, desk phones, smartphones or collaboration platforms. Unlike basic consumer headphones, business headsets commonly place greater emphasis on microphone performance, call controls, compatibility, comfort, durability and workplace communication.<\/span><\/p><p><span style=\"font-weight: 400;\">For example, a call centre headset may need a strong noise-cancelling microphone because several agents can be speaking at the same time. Meanwhile, a remote employee may place greater value on Bluetooth, battery life and the ability to switch between a laptop and smartphone.<\/span><\/p><p><span style=\"font-weight: 400;\">Microsoft also maintains a certification programme for Teams peripherals, testing areas such as audio quality, reliability, compatibility, user interface and device management.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Quick_answer\"><\/span><b>Quick answer<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">The best business headset is not necessarily the most expensive one. It is the headset whose microphone, connectivity, comfort, compatibility and durability match the employee&#8217;s actual workload.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afd2b8d elementor-widget elementor-widget-spacer\" data-id=\"afd2b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ead5ec e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7ead5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc529c elementor-widget elementor-widget-text-editor\" data-id=\"1cc529c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"start\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Start_With_the_Employees_Work_Environment\"><\/span><b>Start With the Employee&#8217;s Work Environment<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Before comparing brands or specifications, identify where the headset will be used. The same headset can perform very differently depending on whether the employee works in a quiet home office, a busy open-plan office or a high-volume call centre.<\/span><\/p><p><span style=\"font-weight: 400;\">For example, a procurement manager buying 100 headsets for a BPO operation should not automatically select the same model used by a senior executive.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"For_call_centres_and_BPOs\"><\/span><b>For call centres and BPOs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Call centre employees often spend several hours communicating with customers. As a result, the headset needs to handle frequent calls and continuous daily use.<\/span><\/p><p><span style=\"font-weight: 400;\">Prioritise:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microphone noise cancellation<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comfort<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Durability<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clear voice reproduction<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy mute controls<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reliable connectivity<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acoustic protection<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Replaceability and support<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">VT models such as the VT 6300 and VT6200UNC-D are examples of wired options currently listed by Promallshop, while wireless options are also available.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"For_office_employees\"><\/span><b>For office employees<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">General office users may need a headset for Teams meetings, Zoom calls, presentations and occasional phone calls.<\/span><\/p><p><span style=\"font-weight: 400;\">In this case, USB connectivity, microphone quality, comfort and platform compatibility may matter more than specialised call-centre features.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"For_remote_workers\"><\/span><b>For remote workers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Remote employees often benefit from wireless connectivity because they may move around during meetings or switch between devices.<\/span><\/p><p><span style=\"font-weight: 400;\">Battery life, Bluetooth, wireless range, microphone performance and multi-device connectivity should therefore be part of the selection process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ccba7 elementor-widget elementor-widget-spacer\" data-id=\"d4ccba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbf3528 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"dbf3528\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a8a4df elementor-widget elementor-widget-text-editor\" data-id=\"8a8a4df\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"choose\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Choose_Between_Wired_and_Wireless\"><\/span><b>Choose Between Wired and Wireless<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Wired and wireless headsets can both work well in business environments. However, each approach solves a different problem.<\/span><\/p><table><tbody><tr><td><p><b>Feature<\/b><\/p><\/td><td><p><b>Wired Headset<\/b><\/p><\/td><td><p><b>Wireless Headset<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Connectivity<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">USB, USB-C or other cable<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Bluetooth, USB receiver or DECT<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Charging<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Not required<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Required<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Mobility<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Limited by cable<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Greater freedom<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Setup<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Usually simple<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Requires pairing or receiver<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Battery concerns<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">None<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Yes<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Cable management<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">More noticeable<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Reduced<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Large deployments<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Easy to standardise<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Requires charging management<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Best suited to<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Fixed workstations<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Hybrid and mobile workers<\/span><\/p><\/td><\/tr><\/tbody><\/table><h4><span class=\"ez-toc-section\" id=\"When_should_a_business_choose_wired\"><\/span><b>When should a business choose wired?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Wired headsets are useful when employees remain at a fixed workstation and reliability is the priority.<\/span><\/p><p><span style=\"font-weight: 400;\">They also eliminate battery management. An employee can connect the headset and continue working without wondering whether it needs charging before the next shift.<\/span><\/p><p><span style=\"font-weight: 400;\">Models such as the Logitech H390 and H570e illustrate the type of USB wired headset commonly used for business communication. Promallshop currently lists both models.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"When_should_a_business_choose_wireless\"><\/span><b>When should a business choose wireless?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Wireless headsets are more appropriate when employees need freedom to move, regularly switch devices or work in hybrid environments.<\/span><\/p><p><span style=\"font-weight: 400;\">For instance, Logitech&#8217;s current business range includes wireless models with Bluetooth connectivity, while some models also support USB receivers and multi-device workflows.<\/span><\/p><p><span style=\"font-weight: 400;\">The trade-off is that wireless deployments introduce batteries, charging routines and additional connectivity considerations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b00b7b9 elementor-widget elementor-widget-spacer\" data-id=\"b00b7b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c8b263 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2c8b263\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe65d0d elementor-widget elementor-widget-text-editor\" data-id=\"fe65d0d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"understand\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Understand_Noise_Cancellation_Before_You_Buy\"><\/span><b>Understand Noise Cancellation Before You Buy<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Noise cancellation is one of the most misunderstood headset features. In business communication, <\/span><b>ANC and microphone noise cancellation solve different problems<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">ANC primarily helps the person wearing the headset reduce the sound they hear from the surrounding environment. A noise-cancelling microphone, on the other hand, is designed to reduce unwanted background sound picked up by the microphone.<\/span><\/p><p><span style=\"font-weight: 400;\">That difference matters greatly in call centres.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"ANC_vs_noise-cancelling_microphone\"><\/span><b>ANC vs noise-cancelling microphone<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><table><tbody><tr><td><p><b>Technology<\/b><\/p><\/td><td><p><b>Main purpose<\/b><\/p><\/td><td><p><b>Helps whom?<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">ANC<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Reduces surrounding sound heard through the headset<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">The headset wearer<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Noise-cancelling microphone<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Reduces background sound transmitted through the microphone<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">The person on the other end<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">ENC\/voice processing<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Helps isolate speech from environmental noise<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Primarily the listener<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span style=\"font-weight: 400;\">Therefore, a headset can have ANC and still have a mediocre microphone for calls.<\/span><\/p><p><span style=\"font-weight: 400;\">For a customer service team, microphone performance may be more important than ANC because the customer needs to hear the agent clearly.<\/span><\/p><p><span style=\"font-weight: 400;\">Modern business headsets increasingly combine multiple microphones and software processing. For example, Logitech&#8217;s Zone Wireless 2 uses multiple microphones and call-processing technology to suppress unwanted background noise.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"What_should_call_centres_look_for\"><\/span><b>What should call centres look for?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Look specifically for terms such as:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Noise-cancelling microphone<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dual microphone<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multiple microphone array<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Environmental noise suppression<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voice enhancement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acoustic shock protection<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Do not assume that the phrase &#8220;noise cancelling&#8221; automatically means the headset is suitable for a busy call centre.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878644f elementor-widget elementor-widget-spacer\" data-id=\"878644f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b878e1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2b878e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf21a3 elementor-widget elementor-widget-text-editor\" data-id=\"0bf21a3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"check\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Check_Microphone_Quality_and_Call_Clarity\"><\/span><b>Check Microphone Quality and Call Clarity<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">For most business users, the microphone deserves at least as much attention as the speakers.<\/span><\/p><p><span style=\"font-weight: 400;\">A headset can reproduce music beautifully and still perform poorly during a business call. Therefore, procurement teams should focus on voice pickup, background-noise handling and microphone positioning.<\/span><\/p><p><span style=\"font-weight: 400;\">A boom microphone can also help position the microphone consistently near the user&#8217;s mouth. Logitech, for example, uses adjustable boom microphones on several business headset models. The Zone 305 has dual noise-cancelling microphones positioned on its adjustable boom.<\/span><\/p><h3><span class=\"ez-toc-section\" id=\"A_simple_test\"><\/span><b>A simple test<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Before standardising on a headset, test it in the environment where employees will actually use it.<\/span><\/p><p><span style=\"font-weight: 400;\">Place two or three employees in a normal office environment and make calls while:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other people are talking.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Air conditioning is running.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employees are typing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phones are ringing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Background conversations are happening.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">Then ask the person receiving the call whether the speaker&#8217;s voice remains clear.<\/span><\/p><p><span style=\"font-weight: 400;\">This real-world test can reveal more than a specification sheet.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6115c0a elementor-widget elementor-widget-spacer\" data-id=\"6115c0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43f4ea8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"43f4ea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a17c4a8 elementor-widget elementor-widget-text-editor\" data-id=\"a17c4a8\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"consider\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Consider_Compatibility_With_Your_Business_Systems\"><\/span><b>Consider Compatibility With Your Business Systems<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">A headset is only useful if it works properly with the systems employees use.<\/span><\/p><p><span style=\"font-weight: 400;\">Before purchasing, identify whether employees use:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Windows PCs<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mac computers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Android or iOS devices<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microsoft Teams<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoom<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Meet<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IP desk phones<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Softphones<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CRM calling platforms<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Microsoft&#8217;s Teams certification programme is particularly useful for organisations that standardise around Teams. Certified devices are tested for areas including audio quality, reliability and compatibility, while supported peripherals can provide plug-and-play functionality and call controls.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"USB_Bluetooth_DECT_or_desk-phone_connection\"><\/span><b>USB, Bluetooth, DECT or desk-phone connection?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">The connection type should match the employee&#8217;s workflow.<\/span><\/p><p><b>USB:<\/b><span style=\"font-weight: 400;\"> Useful for computer-based communication and usually straightforward to deploy.<\/span><\/p><p><b>Bluetooth:<\/b><span style=\"font-weight: 400;\"> Convenient for laptops and smartphones, particularly for mobile and hybrid workers.<\/span><\/p><p><b>DECT:<\/b><span style=\"font-weight: 400;\"> Useful for professional wireless communication where longer range and dedicated business telephony workflows are important.<\/span><\/p><p><b>Desk-phone\/QD connections:<\/b><span style=\"font-weight: 400;\"> Relevant for traditional call centre and IP-phone environments.<\/span><\/p><p><span style=\"font-weight: 400;\">Do not order hundreds of headsets until the connection has been tested with the actual phone or communication system.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f34c5 elementor-widget elementor-widget-spacer\" data-id=\"44f34c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61b219e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"61b219e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c732dfa elementor-widget elementor-widget-text-editor\" data-id=\"c732dfa\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"donot\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Do_Not_Ignore_Comfort\"><\/span><b>Do Not Ignore Comfort<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">A headset that sounds excellent but becomes uncomfortable after two hours is a poor business investment for an employee who wears it for eight hours.<\/span><\/p><p><span style=\"font-weight: 400;\">Comfort becomes even more important in call centres because agents can spend most of their working day wearing a headset.<\/span><\/p><p><span style=\"font-weight: 400;\">Look at:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Headband pressure<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ear cushion material<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Weight<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ear cup size<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adjustability<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cable position<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microphone boom position<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Single-ear versus dual-ear design<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">For example, Logitech&#8217;s Zone 305 weighs 122 g and uses padded earpads and a padded headband.<\/span><\/p><p><span style=\"font-weight: 400;\">However, specifications do not tell the entire story. Head shape and personal preference also affect comfort.<\/span><\/p><p><span style=\"font-weight: 400;\">That is why a small pilot deployment is worthwhile before a large purchase.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83aad63 elementor-widget elementor-widget-spacer\" data-id=\"83aad63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f588d6f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"f588d6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80661e7 elementor-widget elementor-widget-text-editor\" data-id=\"80661e7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"think\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Think_About_Durability_and_Total_Cost_of_Ownership\"><\/span><b>Think About Durability and Total Cost of Ownership<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">The cheapest headset is not always the least expensive option for a business.<\/span><\/p><p><span style=\"font-weight: 400;\">Suppose an organisation buys 100 low-cost headsets and frequently replaces broken units. Another organisation buys 100 more durable headsets with better warranty support and fewer replacements.<\/span><\/p><p><span style=\"font-weight: 400;\">The initial purchase price tells only part of the story.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Consider_these_costs\"><\/span><b>Consider these costs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Purchase price<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shipping<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Replacement units<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warranty<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Repairs<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spare parts<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Battery replacement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT support time<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employee downtime<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Charging accessories<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Device management<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This is known as <\/span><b>total cost of ownership (TCO)<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">For large deployments, also ask whether the manufacturer or supplier can provide consistent stock when replacements are required.<\/span><\/p><p><span style=\"font-weight: 400;\">Standardising on a headset that becomes unavailable six months later can create unnecessary procurement problems.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09e00f9 elementor-widget elementor-widget-spacer\" data-id=\"09e00f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a1c7a5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4a1c7a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-241c139 elementor-widget elementor-widget-text-editor\" data-id=\"241c139\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"features\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Choose_Features_According_to_Job_Role\"><\/span><b>Choose Features According to Job Role<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Not every employee needs a premium headset.<\/span><\/p><p><span style=\"font-weight: 400;\">A better procurement strategy is to create headset tiers based on job requirements.<\/span><\/p><table><tbody><tr><td><p><b>User<\/b><\/p><\/td><td><p><b>Important Features<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Call centre agent<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Noise-cancelling mic, comfort, durability<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">BPO supervisor<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Clear calls, comfort, reliable connectivity<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Remote worker<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Wireless, Bluetooth, battery life<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Executive<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Premium comfort, wireless, multi-device support<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">IT staff<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Compatibility, manageability, standardisation<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Reception\/customer service<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Clear microphone, comfort, easy controls<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Office employee<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">USB, microphone quality, compatibility<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span style=\"font-weight: 400;\">This approach prevents businesses from overpaying for features that some employees will never use.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Logitech_VT_or_Dell\"><\/span><b>Logitech, VT or Dell?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Brand should come after requirements.<\/span><\/p><p><span style=\"font-weight: 400;\">Promallshop&#8217;s current headset catalogue includes Logitech, VT and Dell models alongside other professional brands. Current examples include the Logitech H390, Logitech H570e, Dell WL5022, VT 6300, VT6200UNC-D and VT Flow.<\/span><\/p><p><span style=\"font-weight: 400;\">Logitech&#8217;s business range includes both wired and wireless options, while its newer models include features such as noise-cancelling microphones, ANC and business-platform certification.<\/span><\/p><p><span style=\"font-weight: 400;\">Dell also has business headset models represented in Microsoft&#8217;s Teams certification listings, including models such as the WL5024 and WL7024.<\/span><\/p><p><span style=\"font-weight: 400;\">The important point is that <\/span><b>a brand does not automatically determine suitability<\/b><span style=\"font-weight: 400;\">. Compare the exact model against the user&#8217;s requirements.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b334444 elementor-widget elementor-widget-spacer\" data-id=\"b334444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64d15a2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"64d15a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38a81f7 elementor-widget elementor-widget-text-editor\" data-id=\"38a81f7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"howmuch\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"How_Much_Should_a_Business_Spend_on_Headsets\"><\/span><b>How Much Should a Business Spend on Headsets?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">There is no single correct headset budget because prices vary according to connectivity, microphone technology, wireless capability, brand, durability and business features.<\/span><\/p><p><span style=\"font-weight: 400;\">For example, Promallshop&#8217;s current catalogue shows wired models ranging from entry-level Logitech headsets to more specialised professional options, while wireless models occupy a much wider price range. Current listed examples include the Logitech H110, Logitech H390, VT 6300, VT Flow and Dell WL5022.<\/span><\/p><p><span style=\"font-weight: 400;\">Rather than setting one price for every employee, consider three practical tiers:<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Entry-level\"><\/span><b>Entry-level<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Suitable for basic office communication where advanced features are unnecessary.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Mid-range\"><\/span><b>Mid-range<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Useful for employees who spend significant time on calls and need better microphones, comfort and connectivity.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Businesspremium\"><\/span><b>Business\/premium<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">More appropriate for executives, heavy call users, hybrid teams and organisations that need advanced wireless, noise-management or device-management features.<\/span><\/p><p><span style=\"font-weight: 400;\">The goal is not to spend the most. Instead, spend enough to satisfy the requirements of the role.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1206fd elementor-widget elementor-widget-spacer\" data-id=\"c1206fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c4e75b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4c4e75b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8f998 elementor-widget elementor-widget-text-editor\" data-id=\"0a8f998\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"follow\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Follow_a_Practical_Headset_Selection_Process\"><\/span><b>Follow a Practical Headset Selection Process<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">The easiest way to avoid procurement mistakes is to make the buying process repeatable.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Identify_the_users\"><\/span><b>Identify the users<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Separate employees into groups such as call centre agents, executives, remote workers and general office staff.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Identify_their_devices\"><\/span><b>Identify their devices<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Record whether they use laptops, desktops, smartphones, IP phones or softphones.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Assess_the_environment\"><\/span><b>Assess the environment<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Determine whether the workplace is quiet, open-plan, noisy or frequently changing.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Define_must-have_features\"><\/span><b>Define must-have features<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">For example:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Noise-cancelling microphone<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">USB connection<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bluetooth<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wireless connectivity<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multi-device support<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Long battery life<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acoustic protection<\/span><\/li><\/ul><h4><span class=\"ez-toc-section\" id=\"Shortlist_three_to_five_models\"><\/span><b>Shortlist three to five models<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Compare models based on the same criteria rather than simply comparing prices.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Test_them\"><\/span><b>Test them<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Give employees sample units and test them during real calls.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Calculate_total_cost\"><\/span><b>Calculate total cost<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Include replacements, support, warranty and accessories.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Standardise_where_practical\"><\/span><b>Standardise where practical<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">A smaller number of approved models can simplify IT support, purchasing and replacement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf87362 elementor-widget elementor-widget-spacer\" data-id=\"bf87362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-708efa3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"708efa3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-762b1c4 elementor-widget elementor-widget-text-editor\" data-id=\"762b1c4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"common\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Common_Business_Headset_Buying_Mistakes\"><\/span><b>Common Business Headset Buying Mistakes<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">The biggest purchasing mistakes usually happen when businesses focus on the headset itself instead of the work being performed.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Buying_purely_on_price\"><\/span><b>Buying purely on price<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">A low purchase price can become expensive if employees frequently replace the equipment.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Buying_purely_on_brand\"><\/span><b>Buying purely on brand<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">A recognised brand can offer excellent products, but different models are designed for different users.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Confusing_ANC_with_microphone_noise_cancellation\"><\/span><b>Confusing ANC with microphone noise cancellation<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">ANC helps the wearer. Microphone noise cancellation helps the person listening to the call.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Ignoring_compatibility\"><\/span><b>Ignoring compatibility<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">A headset that works with a laptop may not automatically work with a particular IP phone or calling system.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Giving_everyone_the_same_model\"><\/span><b>Giving everyone the same model<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Different departments have different needs.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Ignoring_comfort\"><\/span><b>Ignoring comfort<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Employees who wear headsets all day need equipment designed for extended use.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Forgetting_wireless_charging_routines\"><\/span><b>Forgetting wireless charging routines<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">Wireless headsets introduce batteries into the equipment-management process.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Skipping_real-world_testing\"><\/span><b>Skipping real-world testing<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p><span style=\"font-weight: 400;\">A specification sheet cannot fully reproduce a busy office or call centre.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e118868 elementor-widget elementor-widget-spacer\" data-id=\"e118868\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a66470d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"a66470d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f8c64 elementor-widget elementor-widget-text-editor\" data-id=\"69f8c64\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"practices\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Best_Practices_for_Business_Headset_Procurement\"><\/span><b>Best Practices for Business Headset Procurement<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">A good headset procurement strategy should balance employee experience, technical requirements and long-term cost.<\/span><\/p><h4><span class=\"ez-toc-section\" id=\"Key_takeaways\"><\/span><b>Key takeaways:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Start with the user&#8217;s job, not the brand.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prioritise microphone quality for voice-heavy roles.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Separate ANC from microphone noise cancellation.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Test compatibility before bulk purchasing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider wired headsets for fixed workstations.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider wireless headsets for mobile and hybrid workers.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Test comfort during extended use.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check warranty and replacement support.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider total cost of ownership.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Standardise models where it simplifies IT support.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep different headset tiers for different job roles.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">For large organisations, IT teams should also document approved models, supported platforms, connection types and replacement procedures.<\/span><\/p><p><span style=\"font-weight: 400;\">That small amount of standardisation can make future procurement much easier<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62bf9f5 elementor-widget elementor-widget-spacer\" data-id=\"62bf9f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9831b10 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"9831b10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0802b65 elementor-widget elementor-widget-text-editor\" data-id=\"0802b65\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"conc\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><b>Conclusion<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Choosing the right business headset starts with understanding how people communicate at work. A call centre needs strong microphone noise cancellation and durability, while a remote employee may need wireless connectivity and long battery life. Meanwhile, an office employee may simply need a reliable USB headset with a clear microphone.<\/span><\/p><p><span style=\"font-weight: 400;\">Therefore, the best purchasing decision comes from matching the headset to the role, environment and technology stack.<\/span><\/p><p><span style=\"font-weight: 400;\">Whether you are equipping a call centre in Lagos, supporting hybrid employees across Nigeria, or managing business teams in Ghana or Ivory Coast, compare the <\/span><b>microphone, connectivity, comfort, compatibility, durability and total cost of ownership<\/b><span style=\"font-weight: 400;\"> before making a decision.<\/span><\/p><p><span style=\"font-weight: 400;\">For businesses ready to compare available models, explore Promallshop&#8217;s current range of professional headsets and narrow the selection based on your team&#8217;s requirements.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90466ce elementor-widget elementor-widget-spacer\" data-id=\"90466ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37dc8aa e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"37dc8aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52b0ac0 elementor-widget elementor-widget-text-editor\" data-id=\"52b0ac0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"faqs\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8299cd4 wpr-advanced-accordion-icon-no-box elementor-widget elementor-widget-wpr-advanced-accordion\" data-id=\"8299cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_item&quot;:1}\" data-widget_type=\"wpr-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"wpr-advanced-accordion\" data-accordion-type=\"accordion\" data-active-index=\"1\" data-accordion-trigger=\"click\" data-interaction-speed=\"0.4\">\n\n\t\t\t\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">1. What should I look for when buying a business headset?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p class=\"PDq2pG_selectionAnchorContainer\" dir=\"auto\" data-start=\"26496\" data-end=\"26681\">Look at microphone quality, noise cancellation, connectivity, comfort, compatibility, durability and warranty. The right combination depends on the employee's role and work environment.<\/p><h3 dir=\"auto\" data-section-id=\"17f8mvr\" data-start=\"26683\" data-end=\"26741\"><span class=\"ez-toc-section\" id=\"i\"><\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">2. Are wired or wireless headsets better for business?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>Neither is universally better. Wired headsets are convenient for fixed workstations because they do not require charging. Wireless models provide greater mobility and are useful for hybrid and remote workers.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">3. What is the difference between ANC and a noise-cancelling microphone?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>ANC reduces surrounding noise that the headset wearer hears. A noise-cancelling microphone reduces unwanted background noise picked up during a call.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">4. What is the best headset for call centre work?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>A call centre headset should prioritise microphone noise cancellation, comfort, durability, reliable connectivity and clear voice transmission. The exact model should be selected based on the phone or software platform being used.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">5. Are wireless headsets good for call centres?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>Yes, wireless headsets can be useful in call centres when mobility is important. However, procurement teams should consider battery life, charging routines, wireless range, durability and replacement costs.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction Choosing a headset for a business is more complicated than picking the model with the highest price or the most features. A call centre agent, an executive attending occasional&#8230;<\/p>\n","protected":false},"author":3,"featured_media":14911,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_angie_page":false,"page_builder":"","footnotes":""},"categories":[36],"tags":[1341,1377,560,1339,1342],"class_list":["post-14901","post","type-post","status-publish","format-standard","has-post-thumbnail","category-computer-accessories","tag-business-headsets","tag-call-centre-headsets","tag-noise-cancelling-headsets","tag-office-headsets","tag-wireless-headsets"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Headset Buying Guide for Companies<\/title>\n<meta name=\"description\" content=\"Learn how to choose the right business headset for offices, call centres and remote teams, and noise-cancelling options.\" \/>\n<meta name=\"robots\" content=\"index, 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